Network Resources Inventory
The continuous development of telecommunications networks in recent years has made it extremely complex to manage both the elements of these networks and their underlying services. Network resource inventories offer…
Innovation
Productivity
Security
Efficiency
Profitability
We support our clients on their path to digital transformation, from the initial consulting phase to deployment of the solution, with the aim of helping them be more competitive, flexible and efficient in their businesses.
We develop technology integration projects, adapting to each client’s specific issue, always supported by state-of-the-art technology.
We offer services that cover our clients’ daily ICT activities, acting not only as a supplier but also as a technology partner and facilitator.
The continuous development of telecommunications networks in recent years has made it extremely complex to manage both the elements of these networks and their underlying services. Network resource inventories offer…
Before a few years ago, a company’s architecture was limited to hardware resources such as servers, switches or storage cabinets. Today, however, there are big differences that have enabled companies…
What is Cloud Native software development? Cloud Native Development is a set of software development methods that benefits from the cloud computing model to create and run applications, managing the…
Our management systems allow us to develop
General Management at SATEC Group observes its obligation to guarantee fulfilment of all legal requirements and other applicable standards in each and every one of the activities developed at the organisation.
One of our main objectives, which is reflected in our mission, is to provide high-quality products and services, not just to achieve maximum satisfaction, but also to contribute to our clients’ development, efficiency and productivity.
Our goal is to ensure excellent levels of quality for the market by continually improving the processes and activities we develop at our organisation.
We are fully aware that, in order to be competitive and therefore increase our clients’ trust, we must ensure all of our suppliers adhere to the idea that quality is present in all of the organisation’s activities and decisions, without losing sight of the fact that factors such as adaptation to use, presentation, price and delivery times may be of considerable importance in service provision or solution delivery.
We involve our staff by promoting talent, integrity and teamwork in achieving continuous improvement.
One of our strategic objectives is to offer innovative solutions and services in order to become an industry and community leader.
SATEC’s Group activities include marketing telecommunications equipment and installation services, providing technical maintenance and assistance for said equipment, providing network security services and developing software creation projects.
Thus, SATEC’s Group Environmental Policy has been adapted to the fact that its activities do not include the manufacture or consumption of raw materials, nor the generation of by-products or waste beyond those inherent to an office or warehouse for equipment destined for sale.
SATEC Group wishes to declare its commitment to the environment by establishing the following principles constituting its Environmental Policy, the aim of which is to promote awareness of environment protection with actions that allow for efficient and responsible use of the resources available in our organisation while respecting standards:
Management at SATEC Group is fully aware of the importance suitable information processing has for the company in terms of achieving an optimal degree of quality and security in the services it provides to clients.
Additionally, Management undertakes to ensure the organisation complies with applicable legislation regarding its information systems.
SATEC’s Group activity is largely aimed at its clients, in deploying and developing infrastructure and services for information and telecommunications systems. This means security in as essential aspect for the company’s correct development.
For SATEC Group , a security incident implies clear, tangible damage, such as lost information, the unavailability of a service, or legal implications, in addition to considerable damage to the company’s image.
SATEC Group has the following objectives in matters of information security:
The main aim of this initiative is to provide the best services possible while maintaining the trust placed in us.
Production Management at SATEC Group, in view of its commitment to clients, considers seeking excellence in IT service provision to be a priority as a distinguishing factor.
Furthermore, Management undertakes to ensure the organisation complies with all legal, regulatory and contractual requirements applicable to the services SATEC Group provides.
Within the framework of a global management system based on processes, with the understanding that this framework is what best positions us to achieve our goals, the following principles are hereby established and we trust they will be observed with utmost dedication and effort by everyone who participates in SATEC’s Group IT services:
SATEC supports excellence in the services it offers to clients. To achieve this, in 2008 and 2009 it implemented a Services Management System in accordance with international standard ISO/IEC 20000-1. Since 2014, the Services Management System has been certified by BSI – a globally renowned and accredited entity – with the following scope: “The services management system includes the services of Customer Support Centre (CSC) and User Support Department (USD), Support, and Operations and Monitoring (O&M), provided by SATEC’s Services Centre at its facilities in Madrid and Vigo. Detailed in the valid Services Catalogue”.
Since 2009, SATEC has maintained an Information Security Management System (ISMS) with the aim of offering its clients maximum trust in relation to their information’s confidentiality and integrity, as well as ensuring the availability of the services offered. Through a risk analysis that addresses the services provided, beyond the IT infrastructure, SATEC establishes the controls necessary to maintain a Management System in line with business needs.
The ISMS is certified by international standard ISO/IEC 27001:2013 according to the following scope: “The Information Security Management System includes the following services: Customer Support and User Support Centre, Support, and Operations and Monitoring, provided by SATEC’s Services Centre at its facilities in Madrid and Vigo, detailed in the Statement of Applicability”.
In 1999, SATEC obtained its first ISO 9001 certificate. Since then, the organisation has continually worked to improve the services it provides with the aim of meeting its clients and stakeholders’ expectations, as well as contributing to their development, efficiency and productivity. SATEC is currently certified in accordance with standard 9001:2008, with the scope as follows: “Marketing, installation, maintenance and technical assistance for the following:
Preserving the environment through efficient use of resources, recycling materials, reducing waste generated and energy efficiency are all a part of SATEC’s strategy, having maintained an Environmental Management System since 2004. It is certified in accordance with standard ISO 14001:2004, with the following scope: “Marketing, installation, maintenance and technical assistance for communication equipment and telecommunication network security”.
Since 2014, SATEC has held maturity level 3 in the CMMI-DEV model for its software development and maintenance processes, which implies definitive consolidation of the path to improving processes in the field of software development and maintenance, which the company started out on eight years ago, achieving maturity level 2 in CMMI in 2009.
With maturity level 3, SATEC wishes to reinforce its commitment to improving processes and meeting its clients’ expectations, choosing quality as its main argument in the demanding, ever-changing software engineering industry.
Link: https://sas.cmmiinstitute.com/pars/pars_detail.aspx?a=29588
At Satec, we conceive technology as a tool, not as a goal. In many cases, the projects we implement seek to promote the development of excluded groups in advanced economies and underprivileged sectors in emerging countries.
Our wide experience shows that we offer solutions and services that respond to the seventeen sustainable development goals (SDG) defined by the United Nations (UN). Therefore, our value proposal covers many of the goals of each SDG in the economic, social, and enviromental areas.
We are firmly committed to strictly complying with our legal and fiscal obligations in every country in which we operate; we apply the highest levels of ethics to our form of business management and our relationships with all interest groups.
Furthermore, we aspire to be a respected member of our society and an industry leader in terms of technology development as well as economic and social development.
For this reason, we are committed to:
Nuestra política de protección de datos
Responsable
¿Quién es el Responsable del tratamiento de sus datos?
Identidad: Sistemas Avanzados de Tecnología, S.A. (en adelante SATEC) NIF: A33117995 Dir. postal: Avenida de Europa, 34 A | 28023 MADRID Teléfono: 917089000 Correo electrónico: rgpd@satec.es Responsable de Protección de Datos: Dña. Cristina Alonso Schütze
Finalidad
¿Con qué finalidad tratamos sus datos personales?
En SATEC tratamos la información que nos facilitan las personas interesadas con el fin de gestionar sus consultas, el envío de la información que nos soliciten, facilitar a los interesados ofertas de productos y servicios de su interés por cualquier medio (postal, email o teléfono), así como de eventos que organicemos. Con el fin de poder ofrecerle productos y servicios de acuerdo con sus intereses y mejorar su experiencia de usuario, en algunos casos elaboraremos un “perfil comercial”, en base a la información facilitada. No se tomarán decisiones automatizadas en base a dicho perfil.
¿Por cuánto tiempo conservaremos sus datos?
Los datos personales proporcionados se conservarán mientras se mantenga la relación mercantil o mientras no se solicite su supresión por el interesado. Además, los datos se eliminarán después de un plazo de 10 años a partir de la última confirmación de interés.
Legitimación
¿Cuál es la legitimación para el tratamiento de sus datos?
La base legal por el cual efectuamos el tratamiento es su consentimiento explícito, libre e informado. La oferta prospectiva de productos y servicios está basada en el consentimiento que se le solicita, sin que en ningún caso la retirada de este consentimiento condicione la ejecución del contrato.
Destinatarios
¿A qué destinatarios se comunicarán sus datos?
Los datos no se cederán a terceros, salvo en los casos en que exista una obligación legal y serán accedidos por encargo del tratamiento del técnico web, hosting y proveedor de envío de emails. En algunos casos, los datos se comunicarán a otras empresas del Grupo SATEC para fines administrativos internos, incluido el tratamiento de datos personales de clientes o empleados. El Grupo SATEC dispone de un código ético de obligado cumplimiento por todos los empleados, así como un sistema de homologación de proveedores que garantice su confianza y responsabilidad. SATEC contrata su infraestructura virtual según un modelo de “computación en la nube” a través de la empresa del Grupo Servicios de Hosting en Internet, S.A. (Interhost) y al amparo de los Acuerdos de Niveles de Servicio, confidencialidad y tratamiento de datos firmadas con ella.
Derechos
¿Cuáles son sus derechos cuando nos facilita sus datos?
Procedencia
¿Cómo hemos obtenido sus datos?