Case Study

Sanitas

Sanitas

Client

Sanitas

Services

IMS

Industry

Healthcare

Context

SANITAS, one of the leading entities in the health sector, has an extensive communications and systems network to provide corporate services.

To maximize the value of these services and justify the network's operational costs, the company needed to improve demand management efficiency, optimize resources, and ensure service delivery with operational excellence. Additionally, SANITAS required a flexible contracting model based on a pay-per-use scheme, allowing the integration of outsourced services with internal processes, minimizing integration costs, and facilitating the implementation of new services according to the needs of clients and users.

Sanitas Context

Challenge

SANITAS faced a number of key challenges:

Justify and optimize

Reduce communication network operating costs and improve operational efficiency and service perception by clients and users.

Flexible model and outsourced services

Implement a flexible contracting model based on pay-per-use and integrate outsourced services with business processes without unnecessary transformations.

Supervision, management, and technical support

Supervise and manage the service levels contracted with third parties and provide efficient and scalable technical support in an environment with critical infrastructures.

Transparency

Create a relationship model based on transparency, with detailed reports on service delivery.

Maintenance and monitoring

Ensure the proper operation and maintenance of LAN, WLAN, and SLB networks in SANITAS' critical and non-critical centers, as well as guarantee monitoring and first-level operation (N1) in both on-site and remote modes.

Sanitas Challenge

Solution

To address these challenges, SATEC implemented a number of solutions:

To transform the management of SANITAS’ communications, shifting the focus from a cost-based model to a benefits-based approach.

Results

With the implementation of these solutions, SANITAS has experienced remarkable positive results:

1

Reduction of operational costs without compromising service quality

Thanks to demand management optimization and the pay-per-use model.

2

Increased operational efficiency

The implementation of CGI enabled more efficient management of incidents and requests, reducing response times and improving service quality.

3

Better service integration

Effective coexistence between SANITAS’ business processes and outsourced services was achieved, avoiding unnecessary transformations and reducing integration costs.

4

Optimized infrastructure performance

Using advanced tools like SolarWinds and Cisco Prime to ensure the proper functioning of LAN, WLAN, and SLB networks.

5

Greater transparency and control

The implemented reporting model allowed for better oversight of services provided by vendors, facilitating decision-making and continuous service improvement.

Thanks to these achievements, SANITAS has successfully transformed its communications management into a more efficient, scalable, and resource-optimized model, establishing itself as a benchmark for operational excellence in the healthcare sector.