Services

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Digital transformation involves the need to have increasingly updated, secure, productive, consistent and available IT resources.

We offer an extensive service catalogue that includes basic options, such as diagnostics and equipment replacement, to full outsourcing of the management and operation of our clients’ infrastructure and applications, as well as single-window services, support, delegated management, or development and operations. Not only do we act as a technology services supplier and broker, but we also act as a technology partner to our clients, playing the role of facilitator and delivering constant, stable services with predictable costs and an agreed, measurable quality.

Types of service delivery

Multi-client ITO services

We offer a reduction in costs through different activities that are developed remotely from our service centres, the suitability of which and following of good practices guarantees maximum quality in delivery of these activities.

The types of services available in this regard are as follows:

  • Single-window or SPOC (Single Point of Contact) services
  • Monitoring
  • Maintenance
  • Delegated IT infrastructure management
  • Application management

With regard to covered infrastructure, we offer any of the services indicated for the technology scopes included in the figure.

Personalised ITO services

When the client’s specificity requires, we offer personalised services that are fully adapted to their casuistry (place of execution, security requirements, technical requirements, etc.). Personalised management centres have capacities and a methodology similar to those of multi-client service centres. Operations are always performed based on standards and good practices, although in this case the functional structures, technology verticals, process framework and governance model are specified in detail depending on the client’s needs and requirements.

We classify dedicated ITO services according to the following types of management centres and offices:

  • Service Desk
  • Technical Offices (Communications, Security, Systems and Applications)
  • Service Management Offices (SMO)
  • Project Management Offices (PMO)
  • IT Services and Infrastructure Management Centres
  • Application Management Centres

With regard to covered infrastructure, we offer any of the services indicated in the same scopes as those for multi-client services.

Personalised BPO services

More generally, we also offer business process outsourcing (BPO) services to our clients.

In particular, we have extensive experience in outsourcing telecommunications operator processes, where we provide the following services:

  • Call centre services
  • Corporate client pre-sale services
  • Corporate client delivery services
  • Corporate client post-sales or help desk services
  • Core network planning and design services
  • Core network deployment services

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SATEC is a leading company in the technology industry

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