Details of Quality, Environmental, and IT Services Policies

Quality Policy

The General Management of SATEC considers it their obligation to ensure compliance with all legal requirements and other applicable regulations in all activities performed within the organization.

One of our main objectives, reflected in our mission, is to provide high-quality products and services, not only to achieve maximum satisfaction but also to contribute to the evolution, efficiency, and productivity of our clients.

Our aim is to ensure excellent levels of quality in the market through the continuous improvement of the processes and activities we develop in our organization.

We are fully aware that, to remain competitive and increase our customers' confidence, we must involve all our suppliers in the idea that quality must be present in all activities and decisions of the organization. Factors such as usability, presentation, price, and delivery times can be crucial in service delivery or solution provision.

We involve our staff by promoting talent, integrity, and teamwork to achieve Continuous Improvement.

Offering innovative solutions and services to become a benchmark in our industry and community is a strategic goal for us.

Approval:
Ms. Teresa Taubmann v.12

Environmental Policy

The activities of SATEC consist of the marketing of telecommunications equipment and the provision of installation, maintenance, and technical support services for such equipment, as well as the provision of network security services and the development of software creation projects.

Accordingly, SATEC's Environmental Policy has been adapted to the context of the organization and to the fact that its activities do not include manufacturing, the consumption of raw materials, or the generation of by-products or waste beyond those typical of an office and a warehouse for equipment intended for sale. SATEC understands its Environmental Management System as its contribution to the environmental pillar of sustainability and to the United Nations Sustainable Development Goals (SDGs).

SATEC wishes to express its commitment to the environment through the establishment of the following constituent principles of its Environmental Policy, which provide the framework for setting its environmental objectives and are intended to promote awareness of environmental preservation through actions that enable the efficient and responsible use of the resources available within our organization, protecting the natural environment from deterioration:

• · Complying with legal and regulatory obligations, ensuring that daily activities are carried out in accordance with applicable and current environmental legislation and regulations, as well as any other requirements that the organization subscribes to or adopts arising from agreements with other companies or bodies. Periodically evaluating the obligations arising from the above.
• · Ensuring the continuous improvement of the System and the protection of the environment, including the prevention of pollution, through the periodic review and updating of the Environmental Management System, the achievement of objectives, and the evaluation and identification of environmental aspects and risks.
• · Identifying potential environmental impact, promoting efficient use and the sustainable use of resources, encouraging the recycling of materials, the reduction of waste, the promotion of rational use and energy savings within our organization, as well as the reduction of our carbon footprint.
• · Contributing to climate change mitigation and adaptation, considering the environmental conditions that may affect the organization and those that may be affected by our activity.
• · Disseminating the Environmental Management System among our professionals and including it in our training plans, as well as explaining the Company's environmental policy, procedures, and management, in addition to extending good practices to the personal sphere of employees.
• · Promoting respect for our Environmental and Sustainability Policy among our contractors and suppliers.

Approval:
Mr. Jose Ignacio Laureano v.12

IT Service Management Policy

The SATEC Production Management, aware of its commitment to customers, prioritizes the pursuit of excellence in the delivery of IT services as a differentiating factor.

Additionally, Management is committed to ensuring that the organization complies with all legal, regulatory, and contractual requirements applicable to the services provided by SATEC.

Within the framework of a global process-based management system, which we believe best positions us to achieve our objectives, I establish the following principles, trusting in their fulfillment through the maximum dedication and effort of all individuals involved in SATEC's IT Services:

• · Commitment to customers: Constantly strive to meet our customers' expectations and gain a deeper understanding of their needs to strengthen and increase their satisfaction.
• · Improving productivity and service quality: Enhance our performance through increasingly efficient process and resource management, involving our collaborators in the path toward continuous service improvement.
• · Promoting talent: Encourage the talent of individuals within SATEC, fostering skills development to increase their contribution and satisfaction.
• · Teamwork promotion: Strengthen teamwork and enhance internal communication across different organizational units.
• · Operational excellence: Work daily to improve operations to achieve the established service levels, rigorously adhering to the criteria outlined in the Management Manual and other related documents and applicable regulations.
• · Innovation: Strengthen innovation in processes, tools, and technologies to anticipate our clients' needs, contributing to their evolution, efficiency, and productivity.
• · Continuous improvement: Set continuous service improvement as an objective, ensuring that metrics, internal reviews, and external audits periodically identify improvement actions that drive us toward service management excellence.